Terms & Conditions and Policies

Last updated: 9 October 2026

Welcome to SilverAli!

I'm Ali, the owner of SilverAli, an independent jewellery and creative workshop business based in Drybrook, Gloucestershire.

I specialise in handmade sterling silver jewellery, carefully refurbished preloved jewellery and small-group creative workshops.

Please take a few moments to read the following Terms & Conditions and Policies before placing an order or booking a workshop. They explain how purchases, deliveries, returns, cancellations and personal information are handled.

Nothing in these terms affects your statutory consumer rights.

1. About SilverAli

SilverAli is owned and operated by Alison Morgan-Clark.

Business address:

SilverAli
Unit 13/14 The Yard
The Cross
Drybrook
Gloucestershire
GL17 9ED

Email: [email protected]

Website: www.silverali.co.uk

You can also contact me using the Contact page on my website.

2. Products and Descriptions

I take care to provide accurate descriptions, photographs, measurements and pricing for the products available on my website. However, I'm only human, and despite my best efforts, the occasional mistake may slip through. If I discover an error, I'll do my best to correct it promptly and resolve any issues fairly.

2.1 Handmade Jewellery

My handmade jewellery is individually fabricated, primarily using sterling silver.

Many pieces are completely unique, so an identical replacement may not be available once an item has sold.

Slight variations in texture, finish and appearance are part of the character of handmade jewellery and are not necessarily faults.

2.2 Refurbished Jewellery

My refurbished jewellery is previously owned and has been cleaned, polished and restored as appropriate.

Some pieces may retain signs of previous wear, particularly where this forms part of their age and character.

I make every effort to describe the condition accurately, including any noticeable imperfections.

I also take reasonable care when identifying materials, hallmarks and other characteristics. Where something cannot be confidently verified, I will make this clear in the description.

2.3 Photographs and Measurements

I aim to photograph jewellery as accurately as possible. However, colours may appear slightly different depending on your screen settings.

Please read descriptions and measurements carefully before purchasing, particularly for rings, bangles and other size-sensitive items.

If you have any questions about a particular piece, please contact me before ordering.

All products remain subject to your statutory rights relating to goods being as described, of satisfactory quality and fit for purpose.

3. Prices, Orders and Payment

3.1 Prices

All prices are displayed in pounds sterling (GBP).

SilverAli is not VAT-registered, so VAT is not added to my selling prices.

Any applicable delivery charges are displayed during checkout before you complete your purchase.

Prices may be amended from time to time, but changes will not affect an order already accepted at an agreed price.

3.2 Placing an Order

By placing an order, you are making an offer to purchase the selected item or service.

You must be at least 18 years old to place an order through the website.

An automated order acknowledgement confirms that your order has been received but does not necessarily mean it has been accepted.

For jewellery purchases, the contract is normally formed when your order is accepted for fulfilment and dispatched.

Workshop bookings are confirmed when payment has been accepted and your place has been reserved.

If an item is unavailable or an obvious pricing error has occurred, I will contact you to explain and arrange a suitable resolution, including a refund where appropriate.

3.3 Payment Methods

Payment is required at the time of purchase or workshop booking.

Available payment methods include debit cards, credit cards and PayPal, subject to the options displayed at checkout.

Payments are processed securely through third-party payment providers.

SilverAli does not store your full payment card details.

4. Delivery and Dispatch

4.1 Delivery Area

I currently dispatch jewellery orders to addresses within the United Kingdom only.

4.2 Dispatch Schedule

Orders are dispatched on Tuesdays and Fridays.

The cut-off time for each dispatch day is 9am.

Orders received after 9am on a dispatch day will normally be processed for the next scheduled dispatch.

Occasionally, dispatch arrangements may change due to holidays, illness or exceptional circumstances. I will communicate significant changes wherever possible.

4.3 Royal Mail Delivery Services

I use Royal Mail for jewellery deliveries.

Available options may include:

  • Royal Mail Tracked 48, with or without signature.

  • Royal Mail Tracked 24, with or without signature.

  • Royal Mail Special Delivery Guaranteed by 1pm.

  • Royal Mail Special Delivery Guaranteed by 1pm with Saturday delivery.

The available services and charges are displayed during checkout.

Delivery charges depend on the selected service and the size and weight of the packaged order.

4.4 Delivery Times

Royal Mail's estimated delivery times apply from the date of dispatch, not the date the order is placed.

Tracked 24 and Tracked 48 services do not guarantee delivery on a specific day.

Special Delivery Guaranteed services are subject to Royal Mail's applicable terms, availability and exclusions.

If you need an item for a particular occasion or date, please contact me before placing your order.

Unless a different delivery period has been agreed, goods will be delivered within the timeframe required by consumer law.

4.5 Lost, Delayed or Damaged Parcels

If your parcel is delayed, missing or arrives damaged, please contact me as soon as possible at [email protected].

I will investigate the issue and work towards an appropriate resolution.

Photographs of damaged items and packaging are helpful, but your statutory rights do not depend on providing photographic evidence.

SilverAli remains responsible for goods until they are delivered to you, or to a person you have nominated to receive them, in accordance with applicable consumer law.

Any compensation arrangements between SilverAli and Royal Mail do not restrict your statutory consumer rights.

5. Jewellery Returns, Cancellations and Refunds

I want you to be happy with your purchase. If something isn't right, please get in touch so that I can help.

5.1 Change-of-Mind Returns

For most jewellery purchased online, you have the legal right to cancel your order within 14 days of receiving the goods, without giving a reason.

To exercise this right, please notify me within the cancellation period by emailing [email protected] or using my website's Contact page.

You then have a further 14 days to return the goods.

This right generally applies to eligible ready-made handmade jewellery and refurbished jewellery.

You may examine and try on jewellery as you reasonably would in a shop.

Please take reasonable care of items while they are in your possession. Where handling beyond what is necessary to establish an item's nature, characteristics and functioning has reduced its value, a lawful deduction may be made from your refund.

5.2 Return Postage

For change-of-mind returns, customers are responsible for the direct cost of returning the goods.

I recommend using an appropriately insured, tracked delivery service and retaining proof of posting.

If an item is faulty, damaged or not as described, please contact me so that I can arrange an appropriate remedy, including reasonable return postage where required by law.

5.3 Refunds

Where you exercise your statutory cancellation rights, I will refund the purchase price together with the cost of standard outbound delivery, where applicable.

If you selected a more expensive delivery service, any additional charge above the least expensive standard delivery option offered for your order does not have to be refunded.

Refunds will be processed within 14 days of receiving the returned goods, or receiving evidence that you have sent them back, whichever is earlier.

If goods have not yet been dispatched and cancellation is valid, the applicable refund will be made within the statutory timeframe.

Refunds will normally be issued using the original payment method unless otherwise agreed.

No restocking fee is charged when exercising statutory cancellation rights.

5.4 Personalised and Bespoke Jewellery

Jewellery made to your individual specifications or clearly personalised for you may be excluded from the usual 14-day change-of-mind cancellation right.

This can include specially commissioned pieces or jewellery made with individual inscriptions or customisation.

Personalised and bespoke jewellery remains covered by your statutory rights if it is faulty, not as described or otherwise fails to meet applicable consumer standards.

5.5 Faulty, Damaged or Incorrect Goods

All jewellery sold by SilverAli is covered by applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

If an item is faulty, not as described or not of satisfactory quality, you may be entitled to a refund, repair, replacement or other appropriate remedy depending on the circumstances.

These rights apply to both new handmade jewellery and refurbished or previously owned jewellery, taking into account the item's age, description, price and any disclosed imperfections.

5.6 How to Request a Return

If you wish to return an item or cancel an eligible order, please contact me using either:

Email: [email protected]

Website: www.silverali.co.uk – Contact page

Please include your order number and details of the item concerned where possible.

I'll respond with any necessary return instructions.

You may also notify me of cancellation using any other clear statement within the applicable cancellation period. Your statutory cancellation rights do not depend on receiving my approval before returning an item.

Returns should be sent to:

SilverAli
Unit 13/14 The Yard
The Cross
Drybrook
Gloucestershire
GL17 9ED

6. Workshop Bookings, Cancellations & Non-Attendance

6.1 Workshop Bookings

All workshop places must be booked and paid for in advance.

Workshop places are limited and reserved specifically for each participant.

Each workshop listing provides information about the project, duration, materials included, age requirements and any relevant practical considerations.

Please read the workshop description carefully before booking.

6.2 Cancellations with 14 Days or More Notice

If you need to cancel or rearrange your booking, please contact me at least 14 days before your scheduled workshop.

With sufficient notice, I'll be happy to arrange a transfer to an alternative available workshop date, subject to availability.

6.3 Cancellations with Less Than 14 Days' Notice

Cancellations made with less than 14 days' notice will not normally qualify for a refund or transfer to another workshop date, subject to your statutory rights.

Any payment retained will reflect the reasonable losses incurred as a result of the cancellation, taking into account costs saved and whether the place can be filled by another participant.

6.4 Failure to Attend

If you do not attend your booked workshop without prior notice, your booking will be treated as a cancellation.

Refunds or transfers will not normally be offered, subject to your statutory rights and the reasonable losses incurred.

6.5 Cancellation by SilverAli

In the unlikely event that I need to cancel a workshop, you'll be offered the choice of transferring to an alternative available date or receiving a full refund of your workshop payment.

6.6 Exceptional Circumstances

I understand that unexpected situations can arise.

If you're unable to attend due to exceptional circumstances, please contact me as soon as possible so that I can consider your situation individually.

6.7 Workshop Participation and Safety

Workshops involve practical jewellery-making and creative activities.

Depending on the session, these may include hand tools, sharp materials, heat or other specialist equipment.

I provide guidance and appropriate safety instructions throughout each workshop.

Participants must follow these instructions and use equipment responsibly.

If you have any accessibility requirements or concerns that could affect your participation, please contact me in advance so that reasonable arrangements can be discussed.

Workshop age restrictions are specified in the relevant listings and must be observed.

I reserve the right to stop unsafe behaviour or use of equipment where necessary to protect participants.

Nothing in these terms excludes or restricts any liability that cannot lawfully be excluded.

6.8 Statutory Cancellation Rights

Workshop cancellation arrangements operate alongside applicable consumer law.

Certain leisure activities booked for a specific date may be exempt from the usual statutory 14-day online cancellation right. Where an exemption does not apply, any statutory cancellation rights will be honoured.

Cancellation charges and retained payments must be fair, reasonable and proportionate to the circumstances.

7. Jewellery Care

Sterling silver naturally tarnishes over time, particularly when exposed to moisture, chemicals and certain environmental conditions.

To help keep your jewellery looking its best, I recommend:

  • Avoiding prolonged exposure to water, perfumes and household chemicals.

  • Removing jewellery before swimming or activities likely to cause damage.

  • Storing jewellery somewhere clean and dry.

  • Using cleaning methods appropriate to the jewellery's materials, gemstones and finish.

Some refurbished jewellery may require additional care due to its age or construction.

Normal wear and tear, accidental damage or damage caused by inappropriate use should not be confused with faults present at the time of sale.

Your statutory consumer rights remain unaffected.

8. Intellectual Property

All original photographs, written content, designs, branding and other creative materials featured on this website belong to SilverAli or their respective rights holders unless otherwise stated.

They must not be reproduced or used commercially without permission, except where permitted by law.

9. Liability and Consumer Rights

I take reasonable care to ensure that goods and services are provided safely and as described.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Nothing in these terms removes or restricts your statutory consumer rights.

10. Complaints and Enquiries

If you have a concern about an order, product, workshop or service, please contact me.

Email: [email protected]

Alternatively, please use my website's Contact page.

I'll aim to respond promptly and work towards a fair and reasonable resolution.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in this section removes any mandatory consumer protections or legal rights relating to where proceedings may be brought.

12. Changes to These Terms

I may update my Terms & Conditions from time to time to reflect changes to my products, services, business practices or legal requirements.

The latest version will be published on this website.

Changes will not retrospectively alter the contractual terms of an existing accepted order or workshop booking without agreement where required by law.

Privacy Policy

Last updated: 9 October 2026

13. Introduction

Your privacy matters to me.

This Privacy Policy explains how SilverAli collects, uses, stores and protects personal information when you visit my website, purchase jewellery, book workshops, subscribe to my mailing list or contact me.

SilverAli is operated by Alison Morgan-Clark, who is responsible for the personal information handled by the business.

For privacy-related enquiries, please contact:

Email: [email protected]

Address: SilverAli, Unit 13/14 The Yard, The Cross, Drybrook, Gloucestershire, GL17 9ED.

14. Information Collected

Depending on how you interact with SilverAli, I may collect:

  • Your name and contact details.

  • Your billing and delivery addresses.

  • Details of purchases and workshop bookings.

  • Payment confirmation and transaction records.

  • Email marketing preferences.

  • Enquiries and correspondence.

  • Website usage and technical information.

  • Information you choose to share relating to accessibility or workshop participation.

Payment card information is handled by the relevant secure payment provider rather than being stored directly by SilverAli.

15. How Personal Information Is Used

Your information may be used to:

  • Process and fulfil jewellery orders.

  • Arrange dispatch and delivery.

  • Manage workshop bookings.

  • Contact you regarding an order, booking or enquiry.

  • Maintain financial and business records.

  • Comply with legal and regulatory obligations.

  • Maintain website security and functionality.

  • Improve my website and services.

  • Send marketing emails where permitted.

I only seek to collect information reasonably necessary for these purposes.

16. Legal Basis for Using Information

SilverAli processes personal information in accordance with applicable UK data protection legislation.

The lawful bases used depend on the circumstances and may include:

Contract: Where information is necessary to process an order, manage a booking or provide a requested service.

Legal obligation: Where information must be retained or processed to comply with applicable accounting, tax or other legal requirements.

Legitimate interests: Where information is needed for ordinary business administration, responding to enquiries, maintaining security or preventing fraud, provided these interests are not overridden by your rights.

Consent: Where required for marketing communications, optional website technologies or other activities requiring your agreement.

Where sensitive information, such as health-related information, is voluntarily provided for workshop arrangements, it will be handled with additional care and only where an appropriate lawful basis and any required special-category condition apply.

17. Sharing Information with Other Organisations

In order to operate SilverAli, relevant information may be shared with trusted third-party service providers.

These may include:

  • Create.net: Website hosting, online shop functionality and order processing.

  • Payment providers: Securely processing online payments, including PayPal where selected.

  • Royal Mail: Delivering customer orders.

  • MailerLite: Managing email newsletter subscriptions and communications.

  • Website analytics providers: Helping understand website usage and performance.

  • Relevant accounting, technical and administrative service providers: Supporting necessary business operations.

Only information appropriate to the relevant purpose will be shared.

Some service providers may process information outside the United Kingdom. Where applicable, such processing must be supported by appropriate data protection arrangements and safeguards.

I do not sell personal information to advertisers.

18. Email Marketing and Mailing List

If you subscribe to the SilverAli mailing list, you may receive information about:

  • New handmade jewellery.

  • Freshly refurbished jewellery.

  • Upcoming workshops.

  • Creative events and business news.

  • Occasional promotions and special announcements.

My mailing list is managed through MailerLite.

You can unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting [email protected].

MailerLite may collect engagement information, such as whether emails are opened or links are clicked, to help me understand how my communications perform.

Unsubscribing from marketing messages does not prevent me from contacting you about an existing order, workshop booking or other necessary transaction.

19. How Long Information Is Kept

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected.

Order and accounting records are retained for the periods required under applicable UK tax and record-keeping requirements.

Workshop records and customer correspondence are kept where reasonably necessary for business administration, legitimate enquiries or legal obligations.

Marketing subscription details are retained while you remain subscribed, subject to any information that needs to be kept to respect unsubscribe requests.

Information that is no longer required will be securely deleted or anonymised as appropriate.

20. Information Security

I take reasonable steps to protect personal information against accidental loss, misuse, unauthorised access and disclosure.

The website and payment services use their own technical security arrangements.

Although appropriate precautions are taken, no online system can be guaranteed completely secure.

21. Your Data Protection Rights

Under applicable UK data protection legislation, you may have the right to:

  • Request access to personal information held about you.

  • Request correction of inaccurate information.

  • Request deletion of information in certain circumstances.

  • Request restrictions on processing.

  • Object to particular uses of your information.

  • Request transfer of information where applicable.

  • Withdraw consent where processing relies on consent.

These rights are subject to applicable legal requirements and exemptions.

If you wish to exercise your rights, please email [email protected].

If you're unhappy with how your personal information has been handled, you also have the right to complain to the Information Commissioner's Office (ICO).

ICO website: www.ico.org.uk

22. Cookies and Website Technologies

My website uses cookies and similar technologies to support its operation and may also use them for analytics, security and additional website features.

Cookies are small files or pieces of information stored on your device.

Essential cookies may be necessary for functions such as shopping baskets, checkout and website security.

Other cookies or similar technologies may be used to understand website performance or support additional services.

My website provides a cookie consent feature through Create.net, allowing visitors to make choices about optional cookies.

Where consent is required by law, non-essential cookies and similar technologies must not be activated until appropriate consent has been obtained.

Details of individual cookies, their purposes, providers and durations should be available through the applicable cookie information or preference controls.

23. Links to Other Websites

My website may contain links to external websites or services.

Once you leave SilverAli, the privacy policies and practices of those other websites apply.

I recommend reviewing their privacy information before providing personal details.

24. Google reCAPTCHA

My website uses Google's reCAPTCHA service to help protect forms against spam, automated submissions and misuse.

Where reCAPTCHA is active, relevant technical information may be processed by Google in accordance with its applicable privacy information and terms.

For further information, please refer to Google's Privacy Policy and Terms of Service.

25. Changes to This Privacy Policy

I may update this Privacy Policy to reflect changes to my services, website functionality or legal obligations.

The latest version will be published on this page together with the date of its most recent revision.

If you have any questions about privacy or how your information is handled, please email [email protected].

Thank you for taking the time to read my Terms & Conditions and Policies.

I really appreciate your support for SilverAli, my small independent jewellery and creative workshop business.

Thanks,

Ali :)