Frequently Asked Questions
Question: What is refurbished sterling silver jewellery?
Answer: Refurbished sterling silver jewellery is previously owned jewellery that has been restored to its original condition. This type of jewellery undergoes a thorough cleaning and polishing process, which removes any scratches, dents or tarnishing. The refurbishing process restores the piece to its original beauty, making it look as new as possible.
Question: Do you buy sterling silver jewellery from the public?
Answer: No. Prior to January 2023, I did buy sterling silver jewellery from the public. Since January, I have shifted my focus to selling my own handmade designs. However, I have already amassed a large collection of pre-loved pieces which I will continue to refurbish and offer for sale.
Please do not hesitate to contact me if you have any questions.
Question: How can I find out my ring size?
Answer: I recommend using a ring sizer as the most accurate method for determining your ring size. You can purchase a ring sizer from my website. Simply follow the instructions included with the ring sizer to determine your ring size. This method ensures the most accurate measurement and the best fit for your ring. However, if you have any concerns or questions, please don't hesitate to message me: [email protected]
Question: Can you hold / reserve pre-loved jewellery for me?
Answer: I am happy to hold items for customers, but there are a few important things you should know. To hold an item, I require a £5 non-refundable deposit per item, which will be deducted from the final balance. In addition, there is an administration fee of £1.50 per item, which is non-refundable and non-deductible.
I will hold items for a maximum of 10 days, including weekends and bank holidays. If I hold an item for you and you do not pay for it by the 10 day deadline, I will decline any future requests to hold items for you. This is because holding items ties up my inventory and prevents other customers from purchasing them. Therefore, I kindly ask that you only request to hold items if you are certain that you will purchase them within the specified time frame.